Case studies
Real projects for a 5-star hotel, a national hotel accommodation provider, student accommodation, a multi-academy trust and a global wholesale retailer, with what our clients said about the work.
We initially awarded USSG Ltd with one hotel as a trial and now they deliver security services for all our 14 sites… I highly recommend their services.
Our work
Each case study sets out the client’s challenge, what USSG did and the outcome. Filter by service or sector, then open the full case study.
Client site5-star hotel · Salford, Greater Manchester
Uniformed, SIA-licensed officers providing round-the-clock protection and a discreet presence across the hotel, including VIP areas, guest facilities and events, while keeping a luxurious, welcoming atmosphere.
“Your staff are very polite, professional and approachable and happy to help the hotel staff.” Pradeesh Kumar, Front Of House Manager
Illustrative photoTemporary accommodation hotels · London and the South of England
A specialist manned security strategy for hotels providing temporary accommodation, protecting residents, staff and the surrounding community with officers trained to handle sensitive situations with empathy and cultural awareness.
Started with one hotel as a trial, now security for all 14 SBHL sites.
Client siteStudent accommodation · Manchester
Site assessments and a systematic deep-cleaning plan covering common rooms, gyms, study areas, kitchens and apartments, using eco-friendly products and regular quality inspections.
“Absolutely happy with your services, we look forward to offering you more sites in the future.” Frankie Golding, Operations Support Manager
Illustrative photoMulti-academy trust · Multiple school sites
A 24/7 alarm response service across several schools, including school holidays and out-of-hours periods, with trained response teams and clear escalation to school leadership.
Regular reports on incidents and response times, and immediate notification of school leadership in an emergency.
Illustrative photoWholesale warehouses · Multiple locations
SIA-licensed officers at entrances, exits, high-value product areas and car parks, with strategic patrols, inventory checks support and trained emergency response in busy, high-value stores.
A marked decrease in shoplifting and internal theft incidents at the Costco locations where USSG operates.
Photos marked “Client site” show the client’s premises; photos marked “Illustrative photo” show USSG services and are not taken at the client’s site.
In their words
Feedback from the people who manage the sites we look after, quoted from our published case studies.
USSG Ltd have given us peace of mind with their level of expertise… The security personnel were not only vigilant and proactive in their duties but also courteous and approachable, making our employees, residents and clients feel safe and secure.
A huge thank you to you and your team, you guys have always been flexible with all the last minute requests we had and supported us in every occasion. Your staff are very polite, professional and approachable.
Absolutely happy with your services, we look forward to offering you more sites in the future.
What every project has in common
The sites are different; the method behind each case study is the same.
Site visits and risk reviews to understand entrances, people, assets and operating hours.
Duties, staffing and escalation agreed with the client and written into assignment instructions.
SIA-licensed officers screened to BS 7858, or trained cleaning teams, briefed on the site.
Regular reporting, open communication with the client and adjustments as the site changes.
Related services
Discreet guarding for hotels, VIP guests, events and temporary accommodation.
Hotel security guardsLoss prevention, entrance control and patrols for busy, high-value stores.
Retail security guards24/7 attendance when alarms activate, with reports for school leaders.
Key holding and alarm responseCleaning and security for large residential buildings with high turnover.
Student accommodation securityDeep cleaning and routine cleaning, scheduled alongside security cover.
Commercial cleaning servicesThe Lowry Hotel and Vita Student are both close to our Stockport head office.
Security services in ManchesterFAQs
Clear answers about the clients, sectors and services behind our published work.
Last updated 23 October 2026.
Our published case studies cover The Lowry Hotel, Stay Belvedere Hotels Ltd (SBHL), Vita Student, Star Academies and Costco Wholesale, across hospitality, temporary accommodation, student living, education and retail.
Yes. We provide SIA-licensed security for The Lowry Hotel, a 5-star hotel in Salford, including VIP areas and events, and for Stay Belvedere Hotels Ltd, where a one-hotel trial grew to security for all 14 of its sites.
Yes. We provide a 24/7 alarm response service for Star Academies across multiple school sites, including school holidays, with regular incident reports and immediate notification of school leadership in an emergency.
Yes. Our Vita Student case study covers deep cleaning for student accommodation in Manchester, using site assessments, eco-friendly products and regular quality inspections. See our commercial cleaning services.
Yes. The Lowry Hotel in Salford and Vita Student in Manchester are both Greater Manchester clients, close to our head office in Stockport. See security services in Manchester.
Yes. Tell us your sector and type of premises and we will share the most relevant examples and explain how we would approach your site.
Tell us about your premises and we will share the most relevant examples and explain how we would approach your site.
