Case study · Accommodation services
Temporary accommodation security case study: Stay Belvedere Hotels
How USSG designed and delivered 24/7 manned security for Stay Belvedere Hotels Ltd (SBHL), protecting residents, staff and neighbouring communities at hotels providing temporary accommodation, and grew from one trial hotel to all 14 SBHL sites.
Illustrative photo- Client
- Stay Belvedere Hotels Ltd (SBHL)
- Sector
- Accommodation services
- Location
- London and the South of England
- Services
- 24/7 manned security, access control, CCTV, community liaison
- Key result
- From 1 trial hotel to all 14 sites
The client
About Stay Belvedere Hotels
SBHL is a leading provider of temporary accommodation for people seeking asylum in the UK, delivered under the UK Government’s provision, with hotels in London and the South of England. Its services include accommodation, facilities management, logistics and supply chain management, security, welfare and pastoral support.
SBHL needed a specialist security provider that could deliver heightened security with sensitivity. Many residents may be vulnerable or at risk, and the high-profile nature of immigration issues meant a comprehensive manned security plan was essential.
The challenge
What made this site challenging
Diverse population
Residents from many cultural backgrounds, many of whom had experienced trauma, needed officers with empathy and cultural awareness.
Community concerns
Neighbours raised safety concerns given the site’s proximity to homes and schools, with fears of protests or unrest.
Media attention
Constant scrutiny from media and advocacy groups meant any incident could attract significant public attention.
Legal and ethical considerations
Security measures had to comply with human rights standards and treat residents with dignity and respect.
What we did
How USSG approached the work
24/7 on-site security
- Officers deployed around the clock
- Guards at all entry and exit points and at strategic internal locations
Training and sensitivity
- Extensive training in cultural sensitivity and conflict de-escalation
- Human rights compliance training, so every interaction is respectful
Access control and CCTV
- Visitors pre-approved and signed in, with identities verified
- A log of everyone entering and leaving
- CCTV monitored in real time by the security team
Community liaison
- A dedicated community liaison officer from the security team
- Regular meetings to keep local residents informed and build trust
Conflict resolution
- Close work with on-site social workers and counsellors
- Officers trained to spot problems early and involve the right professionals
Emergency response plan
- A plan covering fire, medical emergencies, protests and attempted breaches
- Regular drills with local law enforcement and emergency services
Results
The outcome for Stay Belvedere Hotels
Outcomes as reported in the published case study.
Enhanced safety
Incidents of violence and theft fell significantly, residents reported feeling safer and community concerns were largely alleviated.
Positive community relations
Regular, transparent communication reduced fears and built a cooperative relationship with neighbours.
Media and public perception
No negative media coverage, reflecting the professional conduct of the USSG team.
Compliance with standards
Legal and ethical standards met, protecting residents’ rights and supporting the client’s government contract.
Client feedback
What the client said
USSG Ltd have given us peace of mind with their level of expertise they have demonstrated, we feel reassured that our property and people are in the best possible hands. The security personnel were not only vigilant and proactive in their duties but also courteous and approachable, making our employees, residents and clients feel safe and secure. The feedback from our residents and staff has been overwhelmingly positive. We initially awarded USSG Ltd with one hotel as a trial and now they deliver security services for all our 14 sites including one of the largest asylum hotels in the country, I highly recommend their services.
FAQs
Questions about this case study
Quick answers about the work USSG delivered for Stay Belvedere Hotels.
Last updated 23 October 2026.
What security did USSG provide for SBHL?
24/7 manned security at hotels providing temporary accommodation: officers at every entry and exit point, strict access control, real-time CCTV monitoring, a community liaison officer and an emergency response plan.
How many SBHL sites does USSG secure?
SBHL first awarded USSG one hotel as a trial. USSG now delivers security services for all 14 SBHL sites.
How do you secure hotels used for temporary accommodation?
With trained officers who combine visible security with cultural sensitivity, conflict de-escalation and human rights compliance, supported by access control, CCTV and close work with on-site welfare professionals.
How did USSG work with the local community?
A dedicated community liaison officer held regular meetings with local residents to explain the security measures and address concerns, which reduced fears and built trust.
Have a site like this?
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