Case study · Education
School alarm response case study: Star Academies
How USSG provides a 24/7 alarm response service for Star Academies, a multi-academy trust with schools across the UK: tailored plans for each school, trained response teams, police notification when needed and regular reports for school leaders.
Illustrative photo- Client
- Star Academies
- Sector
- Education, multi-academy trust
- Location
- Multiple school sites
- Services
- 24/7 alarm response, monitoring, reporting
- Key result
- Faster response, fewer incidents
The client
About Star Academies
Star Academies is a multi-academy trust that operates several schools across the UK, with a strong focus on safe, secure learning environments for students, staff and property.
With multiple sites and varied security needs, the trust wanted a specialist partner to provide 24/7 alarm response and strengthen its security infrastructure.
The challenge
What made this site challenging
Multiple locations
Numerous schools, each with its own security requirements.
24/7 coverage
Round-the-clock monitoring and response, including school holidays and outside school hours.
Tailored solutions
Different layouts, assets and potential threats at each school.
Integration with existing systems
New measures had to work with existing alarm, CCTV and access control systems.
What we did
How USSG approached the work
Site assessment and customisation
- Detailed assessments of each school
- Tailored security plans considering location, size and potential threats
- New measures integrated with existing systems
24/7 monitoring and alarm response
- A centralised monitoring centre providing round-the-clock surveillance of all sites
- Trained response teams, so every alarm is met with an immediate response, including notifying the police when needed
Communication and reporting
- Clear lines of communication with the trust’s management
- Regular reports on incidents, response times and areas for improvement
- Immediate notification of school leadership in an emergency
Results
The outcome for Star Academies
Outcomes as reported in the published case study.
Improved security response
24/7 alarm response brought faster response times, reducing the risk of harm to students and staff.
Reduced incidents
A robust security system acted as a deterrent, with a noticeable decrease in trespassing, vandalism and theft.
Compliance and safety
Star Academies met all regulatory safety requirements.
Peace of mind
School leaders, staff, parents and students reported increased confidence in the security measures.
FAQs
Questions about this case study
Quick answers about the work USSG delivered for Star Academies.
Last updated 23 October 2026.
What does 24/7 alarm response for schools include?
For Star Academies: a centralised monitoring centre covering all sites, trained response teams who attend alarm activations, police notification when needed, and regular reports for school leaders.
Do you cover school holidays and evenings?
Yes. The service runs 24/7, including school holidays and outside regular school hours, when many school sites are empty.
Can alarm response work with our existing alarms and CCTV?
Yes. For Star Academies, new measures were integrated with existing alarm, CCTV and access control systems.
What reports do school leaders receive?
Regular reports on security incidents, response times and areas for improvement, plus immediate notification of school leadership in an emergency.
Have a site like this?
Tell us about your premises and we will explain how we would approach it, with the examples most relevant to your sector.