Case study · Hospitality
Hotel security case study: The Lowry Hotel
How USSG provides uniformed, SIA-licensed security for The Lowry Hotel, a 5-star hotel in Salford, Greater Manchester: round-the-clock protection and a discreet presence across VIP areas, guest facilities and events, without losing the hotel’s welcoming atmosphere.
Client site- Client
- The Lowry Hotel
- Sector
- Hospitality, 5-star hotel
- Location
- Salford, Greater Manchester
- Services
- Security guarding, VIP and event security
- Key result
- Discreet 24/7 protection for guests and events
The client
About The Lowry Hotel
The Lowry Hotel is a 5-star hotel on the banks of the River Irwell in Salford, close to Manchester city centre, welcoming high-profile guests and hosting public events.
The hotel needed a security strategy and implementation plan to deploy a team of highly trained, SIA-licensed officers: round-the-clock surveillance and protection, delivered with the level of customer service a 5-star hotel expects.
The challenge
What made this site challenging
High-profile guests
Keeping VIP guests safe while protecting their privacy.
Public events
Managing large crowds during events while maintaining security.
Terrorism and threats
Reducing the risk of targeted threats or attacks at a busy, high-profile venue.
Theft and vandalism
Preventing theft of valuables and damage to property.
Emergency situations
Being ready for fire, medical emergencies and other incidents.
What we did
How USSG approached the work
Comprehensive risk assessment
- Thorough risk assessments to identify potential security threats
- Risk management plans updated in line with current threat levels
Trained security personnel
- Experienced, SIA-licensed security officers
- Regular training in emergency response, conflict de-escalation and first aid
Coordination with law enforcement
- A liaison with local law enforcement for a quick response in emergencies
- Training exercises with the relevant bodies
Discreet security presence
- Security balanced with a welcoming, luxurious environment
- Officers who are professional, courteous and unobtrusive
How the work was phased
- Planning and assessment: a security audit of the premises, communication channels with local law enforcement and emergency services, and the key areas that need enhanced security.
- Personnel training: officers prepared for the hotel’s guests, events and emergency procedures.
- Continuous improvement: security protocols reviewed and updated regularly.
Results
The outcome for The Lowry Hotel
Outcomes as reported in the published case study.
Enhanced safety and security
For guests, staff and property.
Improved guest experience
Through professional and courteous security service.
Threats mitigated
Potential security threats reduced and incidents resolved swiftly.
Reputation protected
A secure environment that supports the hotel’s reputation as a premier 5-star destination.
Client feedback
What the client said
A huge thank you to you and your team, you guys have always been flexible with all the last minute requests we had and supported us in every occasion. Your staff are very polite, professional and approachable and happy to help the hotel staff. We are very happy with your services, special thanks to the Team at USSG Ltd. Well done and keep it up.
Services used
Services behind this project
FAQs
Questions about this case study
Quick answers about the work USSG delivered for The Lowry Hotel.
Last updated 23 October 2026.
What security did USSG provide for The Lowry Hotel?
Uniformed, SIA-licensed security officers providing round-the-clock protection and a discreet presence across the hotel, including VIP areas, guest facilities and events, backed by risk assessments and a liaison with local law enforcement.
How do you keep hotel security discreet?
Officers are trained to be professional, courteous and unobtrusive, and to help guests with information and directions, so security supports the guest experience instead of getting in its way.
How do hotel security officers handle VIP guests and events?
We plan around privacy for high-profile guests and crowd management during events, with regular training in emergency response, conflict de-escalation and first aid. See our event security services.
Do you provide hotel security in Manchester and Salford?
Yes. The Lowry Hotel is in Salford, close to our Stockport head office, and we cover hotels across Manchester and Greater Manchester. See security services in Manchester.
Have a site like this?
Tell us about your premises and we will explain how we would approach it, with the examples most relevant to your sector.